Contact us
Email support@movewarden.com.
Include the app version, iOS version, what you expected, and what happened.
Do not email quote documents, identity documents, payment-card details, or sensitive move evidence.
Move Pass purchase and recovery
Apple handles payment. If a purchase is pending, wait for Apple to approve or decline it. MoveWarden opens paid access only after StoreKit verifies the transaction.
On another iPhone or iPad, sign in to the same iCloud account, install MoveWarden, and wait for private iCloud recovery to finish. The original paid move, its Move Pass, and its paid content appear together automatically. MoveWarden does not ask for App Store credentials or transfer an old Move Pass to a new move. Do not create a replacement move or buy another pass for the same move.
If iCloud is signed out, restricted, or temporarily unavailable, MoveWarden keeps local use safe and shows the required recovery action. Sign in or restore the connection, then open MoveWarden and wait for recovery to finish.
Mover records
Check the source date in the app and use the official source link before you hire a mover. If a record is unavailable or stale, MoveWarden does not treat that check as passed. Send the mover name and USDOT number to support if the app appears to show the wrong company.
Quotes and private analysis
Review every extracted field against the original written quote. A missing or unclear term is a question to ask the mover, not proof of wrongdoing. Quote analysis runs on your device. If an original document cannot open, import it again from the original file.
Move data and device changes
MoveWarden starts its private iCloud-backed storage when the app opens. Local use remains available if iCloud is not available. On another supported device or after reinstall, use the same iCloud account. The original paid move and its Move Pass appear together automatically. Household content follows the role limits in the app.
Delete data
See the data-deletion instructions for app and support data.
Response target
During launch week, the support target is one business day. A safety emergency, suspected fraud, theft, or an active threat should be reported to the appropriate carrier, insurer, law-enforcement, or government authority. MoveWarden support is not an emergency service.